How can I tell what size I am?/What size should I buy?

While we can’t guarantee any fit for an online order, a great start would be to reference the size guide provided on our website. You can also contact our Online Customer Service team by email us.

I need to return something I bought before July 21st. Help!

No problem!

If your order was placed before July 21st but within the last 30 days, use this link to grab your return shipping label.

If it was placed after July 21st, just head over HERE to start your return.

My old password isn’t working. What gives?

No, it’s not you—it’s us (sort of). With the launch of our new site, you’ll need to set a brand-new  password to log into your TM Rewards account.

You should’ve received an email from us with reset instructions. Can’t find it? Check your spam folder—or just go ahead and reset your password the usual way by going HERE and clicking “Forgot Password” to update.

What is your 2026 Holiday Return Policy?

For items purchased between November 24, 2025, and December 31, 2025, we will be happy to offer returns and exchanges through January 31, 2026.For items purchased after December 31, 2025, we will revert to our standard 30-day return policy.

Where are all my past orders and returns hiding?

We promise they didn’t vanish into the void. Orders and returns from the last 30 daysmay take a little longer to show up while we settle into our new digital digs.Give it about a week and your history should be back where it belongs.

Why is my order late?

Although we aim to ship orders within 1-2 business days, your order may be late for the following reasons:

Your order was placed during a sale or promotion. Your order was placed during the holiday season. Items in your order are shipping from multiple locations. There were unpredictable circumstances beyond our control, including weather.

What payment methods do you accept?

TravisMathew accepts all major credit cards with a U.S billing address, as well as PayPal and ApplePay.